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Website Maintenance & Security Faq’s

General Questions

What services does Web Security Pro offer?
Web Security Pro specializes in website security, maintenance, and protection tailored for WordPress websites. Our services include securing WordPress sites from hackers, providing regular updates, 24/7 vulnerability monitoring, automatically blocking brute force attacks and much more, ensuring your website operates smoothly and securely.
Why should I secure my website?

Securing your website is essential to protect your business reputation, keep customer data safe, and prevent financial losses due to downtime or breaches. A hacked website can damage trust and lead to financial losses, result in legal consequences, and hurt your online operations.

What is included in your Website Security & Maintenance Packages?

Our packages includes:

  • Regular updates for plugins and themes
  • 24/7 real time vulnerability monitoring
  • Automatically blocks brute force attacks 
  • Automatic viral patching for abandoned plugins
  • Manual plugin conflict resolution
  • Daily website back ups
  • WP website firewall & file protection
  • Login protection
  • Professional support 
  • End of month reports
Do you only work with WordPress websites?
While we specialize in WordPress due to its popularity and vulnerability to hacks, we can also provide custom security solutions for websites on platforms like Magento2, Drupal, and Joomla. These services are quoted separately after a detailed assessment.
Security Concerns
My website has already been hacked. Can you help?
Yes, we offer emergency hack recovery services. This service is quoted separately. All malware will need to be removed before we take you on board as a paid subscriber. If your site is already compromised, we recommend booking a call immediately for urgent assistance.
How do I know if my website is at risk?

Common indicators of vulnerability include:

  • Outdated plugins, themes, or WordPress core
  • Weak or reused passwords
  • Lack of a firewall or malware monitoring system
  • No regular backups.
Can my WordPress site get hacked under your care?
Although no system is 100% hack-proof, our proactive measures significantly reduce the likelihood significantly. In the unlikely event of a hack, we restore and secure your website at no additional cost.
What happens if my website is hacked while under your care?

If your website is compromised under our protection, we’ll:

  • Restore it promptly.
  • Remove malware.
  • Strengthen your site’s security measures at no extra charge.
Maintenance and Support
What maintenance services do you provide?

We ensure your website remains functional and up-to-date by:

  • Regular updates for plugins and themes
  • 24/7 real time vulnerability monitoring
  • Automatically blocks brute for attacks 
  • Automatic viral patching for abandoned plugins
  • Manual plugin conflict resolution
  • Daily website back ups
  • WP website firewall & file protection
  • Login protection
Can I contact you if I have an issue with my website?
Absolutely! As a division of Internet Marketing Direct, we have a dedicated team available to resolve any website-related issues. Reach us via email or our support team through our contact form for assistance.
Do you charge for website restoration?
No, restoration is included in all our website security & maintenance packages.
Do you perform regular backups of my website?
Yes, we conduct daily backups stored securely on offsite servers to ensure your data can be recovered quickly in case of any issues.
Pricing and Plans
How much does your security and maintenance package cost?
Pricing varies depending on your requirements. Please visit our website for the latest pricing information or contact us for a custom quote if you have multiple websites.
Is there a contract?
No long-term contracts are required. Services are provided on a monthly subscription basis with the flexibility to cancel anytime.
Can I cancel anytime?
Yes, you can cancel by providing a 7-day written notice. There are no penalties or additional fees for cancellation.
Do you offer discounts for managing multiple websites?
Yes, we provide bulk discounts for businesses managing multiple WordPress websites. Contact us to discuss a tailored solution.
Getting Started
How do I sign up for your services?
Signing up is easy. Choose your package, click the “Place Order” button on our website, and fill in your details.
Do you offer a free consultation?

Yes, we provide a free initial consultation to discuss your website’s security and maintenance needs. Book your session by clicking the “Book A Call” button.

Can you assess my website’s current security level?
Yes! We can provide a security audit for a fee of US$97. This report will outline your website’s vulnerabilities and recommended fixes. If you decide to subscribe to any of our paid plans, this fee will be credited back onto your account.
Emergency Services
My website is down! Can you help?
First, check if the issue is related to your internet or hosting provider. If unresolved, notify us via our contact form so we can investigate and resolve the issue promptly.
How fast can you recover a hacked website?
Recovery times depend on the severity of the hack. Typically, we can restore and secure your website within 24–48 hours.
Educational Questions
What are the most common ways websites get hacked?

The most common methods include:

  • Exploiting outdated plugins or themes.
  • Abandoned plugins
  • Weak passwords.
  • Malware injection through unsecured forms or uploads.
  • Targeted attacks on unprotected servers.
How does website security affect my SEO?
If your website gets hacked, search engines may flag it as unsafe, causing a drop in rankings. A secure website builds trust with search engines and users, improving your visibility online.
What’s the difference between SSL and website security?
SSL (Secure Socket Layer) encrypts data transferred between your website and its users, ensuring privacy. Website security, on the other hand, protects your entire website from hacking attempts, malware, and other vulnerabilities.
Can’t I just install a WordPress security plugin myself and not need your web security package?

WordPress security plugins offer some protection. However, Web Security Pro offers much more. Such as:

  • Regular updates for plugins and themes
  • 24/7 real time vulnerability monitoring
  • Automatically blocks brute force attacks 
  • Automatic viral patching for abandoned plugins
  • Manual plugin conflict resolution
  • Daily website back ups
  • WP website firewall & file protection
  • Login protection
  • Professional support 
  • End of month reports
Why are WordPress websites targeted by hackers?
WordPress powers over 40% of the internet, making it a popular target. Without proper updates and security measures, vulnerabilities can easily be exploited by hackers.
Why are WordPress websites targeted by hackers?
WordPress powers over 40% of the web, making it a frequent target. Without proper security measures, vulnerabilities can easily be exploited.
Business Impact
How can a hacked website affect my business?

A hacked website can lead to:

  • Loss of customer trust.
  • Financial losses from downtime or data breaches.
  • Legal penalties if customer data is compromised.
  • Damage to your brand’s reputation
How does Web Security Pro protect my online revenue?
By securing your website, we prevent downtime, protect customer data, and ensure a smooth experience for your visitors. This means your online sales and lead generation stay unaffected by cyber threats.
What’s the average cost of cybercrime for SMEs?
According to Australia’s Cyber Security Centre, the average cost of a cybercrime incident for SMEs ranges from $39,000 (small businesses) to $88,000 (medium businesses). Investing in security can save you from these financial risks.
Customization and Scalability
Can I customize the services to meet my needs?
Absolutely! We offer tailored solutions for businesses of all sizes. Let us know your specific requirements, and we’ll create a plan just for you. Book A Call today.
hat if my business grows and I need more support?
Our services are scalable. As your website grows, we can adjust your plan to include additional features, storage, or monitoring to meet your needs. Book A Call today.
Tools and Technologies
Do you provide reports on my website’s security?
Yes, we offer monthly security and maintenance reports that include details about updates, backups, and any security threats we’ve mitigated.
Do you offer uptime monitoring?
Yes, we monitor your website 24/7 and notify you if there’s any downtime. Our team works quickly to resolve the issue and get your site back online.
Advanced Questions
Can you help me choose a secure hosting provider?
Yes, our parent company Internet Marketing Direct offers secure hosting that provides advanced security features like firewalls, DDoS protection, and SSL certificates.
How often do hackers target small businesses?
Over 43% of cyberattacks target small businesses because they often have weaker security measures. Investing in website security is essential, no matter your business size.
Can you integrate additional tools like payment gateways securely?
Yes, we ensure secure integration of payment gateways, customer portals, and other tools to maintain data integrity and compliance with security standards.
Competitor Differentiation
How is Web Security Pro different from other website security services?
We provide personalized support, proactive monitoring, and a focus on WordPress-specific security. Unlike generic services, we tailor our approach to meet your business’s unique needs.
Can’t I just use a free antivirus for my website?
Free antivirus tools may protect individual computers but don’t offer the advanced protection required for websites, such as 24/7 real time vulnerability monitoring, automatic brute force blocking and vulnerability patching.
Client Success Stories
Do you have any examples of clients you’ve helped?
Yes! Many businesses have benefited from our services. Simply refer to the testimonials on our website.
Have you worked with businesses in my industry?
We’ve worked with a wide range of industries, from e-commerce and professional services to non-profits. We understand the unique challenges businesses face and tailor our solutions accordingly.
Legal and Compliance
Can you help my website meet GDPR or other data protection regulations?
Yes, we ensure your website complies with GDPR, CCPA, and other data privacy laws by securing customer data and implementing the necessary policies and features.
What happens if a data breach occurs?
In the event of a breach, we’ll immediately secure your website, investigate the incident, and help you implement measures to prevent future breaches.
Post-Hack Concerns
How do I prevent getting hacked again?
After resolving a hack, we strengthen your website’s defences by updating all software, securing access points, and setting up proactive monitoring to prevent future incidents.
Refund Questions
Do you offer refunds for your services?
No. If you’re unsatisfied with our service or if we fail to meet agreed-upon deliverables, you may simply cancel our service by providing us 7 day written notice.
Do you offer a money-back guarantee?
No, we do not.
Billing Questions
How do I update my billing information?
You can update your billing information by logging into your account or contacting our support team for assistance.
Can I change my subscription plan?
Yes, you can upgrade, downgrade, or cancel your subscription at any time. Contact us to adjust your plan based on your needs.
What payment methods do you accept?
We accept payment through PayPal. However, if you do not have a Paypal account, you will be able to with your credit card or credit debit card through Paypal as a non Paypal customer. If you need assistance, please contact us.
Will I receive an invoice for my payments?
Yes, invoices are automatically emailed to you after each payment. You can also access them through your account dashboard.
Is there a penalty for cancelling my subscription?
No, there are no penalties for cancelling. If you cancel mid-billing cycle, you’ll retain access to services until the cycle ends.